Customer Service Agreement

Verdant Pest Control

Last Updated: March 2026

This Customer Service Agreement outlines the terms and expectations associated with pest control and wildlife management services provided by Verdant Pest Control. By scheduling or receiving services from Verdant Pest Control, you agree to the terms described below.

Scope of Services

Verdant Pest Control provides pest management, wildlife control, inspections, exclusion work, sanitation services, and related services designed to manage pest activity and improve property conditions.

Services may include but are not limited to:

• Insect control

• Rodent control

• Wildlife control

• Pest inspections

• Wood destroying insect inspections

• Mosquito and tick control

• Structural exclusion services

• Sanitation and cleanup services

Services are performed based on conditions observed at the time of inspection or service.

Pest Control Expectations

Pest control involves environmental and structural factors beyond our control. While we utilize professional products, techniques, and integrated pest management strategies, no pest control program can guarantee permanent elimination of pests.

Factors that may influence pest activity include:

• weather conditions

• neighboring properties

• sanitation practices

• structural construction

• landscaping features

• environmental conditions

Our services are intended to reduce pest populations and manage infestations, not eliminate the possibility of future pest activity.

Wildlife Control Expectations

Wildlife behavior is unpredictable and influenced by environmental conditions. Even after removal or exclusion work is completed, animals may attempt to return if conditions remain favorable.

Wildlife services may involve:

• trapping

• exclusion

• habitat modification

• structural repairs

Verdant Pest Control cannot guarantee that wildlife will never reappear.

All wildlife services are performed in accordance with applicable state wildlife regulations.

Property Access

Customers are responsible for providing safe and reasonable access to all service areas.

This may include:

• attics

• basements

• crawlspaces

• garages

• exterior areas

If areas are inaccessible due to locked spaces, stored belongings, structural hazards, or other conditions, those areas may not be serviced.

Customer Responsibilities

Customers agree to cooperate with recommendations provided by Verdant Pest Control to improve treatment effectiveness.

This may include:

• improving sanitation

• reducing clutter

• sealing structural gaps

• repairing damaged areas

• modifying landscaping conditions

Failure to address conducive conditions may reduce treatment effectiveness.

Inspection Limitations

Inspections are visual evaluations of accessible areas at the time of inspection.

Inspections may not include areas that are:

• hidden within walls

• blocked by insulation or storage

• structurally inaccessible

• unsafe to access

Inspection findings represent conditions observed at the time of inspection and do not guarantee the absence of pests in concealed areas.

Retreat Services

For customers enrolled in recurring service plans, Verdant Pest Control may provide additional service visits when pest activity occurs between scheduled services for pests covered under the service plan.

Retreat services apply only to pests listed under the service agreement and may exclude certain pests such as:

• bed bugs

• termites

• wildlife

• mosquitoes

• fleas

• ticks

unless specifically covered by the service program.

Structural Damage

Verdant Pest Control is not responsible for structural damage caused by pests prior to service.

Our services are intended to manage pest activity but do not repair damage caused by insects, rodents, or wildlife unless specific repair services are separately contracted.

Payment Terms

Payment for services is due according to the terms outlined in the service agreement or invoice.

Verdant Pest Control reserves the right to suspend or terminate services for accounts with outstanding balances.

Certain services may require payment at the time of service.

Service Scheduling

Service appointments may be scheduled based on technician availability and environmental conditions.

Verdant Pest Control reserves the right to reschedule appointments due to weather, safety concerns, or unforeseen operational circumstances.

Limitation of Liability

To the fullest extent permitted by law, Verdant Pest Control shall not be liable for indirect, incidental, or consequential damages related to pest activity or wildlife behavior.

Our liability, if any, shall be limited to the amount paid for the specific service performed.

Safety

Customers are responsible for ensuring that pets, children, and other individuals remain clear of treatment areas during and immediately following service as instructed by the technician.

Modifications to Services

Verdant Pest Control reserves the right to modify service recommendations based on changes in pest activity, environmental conditions, or structural conditions observed during service.

Contact Information

If you have questions regarding this agreement or services provided by Verdant Pest Control, please contact us:

Verdant Pest Control
https://www.verdantpestcontrol.com
info@verdantpestcontrol.com